Refund & Return Policy

Important Return & Damage Terms

Please review all rules regarding parcel opening videos, returns, and refund processing.

  1. 1. No Cancellations: Once placed, orders cannot be canceled or modified.
  2. 2. Parcel Opening Video Mandatory: For any damage or defect replacement claims, customers must record a continuous, unedited parcel-opening video. The damage or defect must be clearly visible in a single, live-shot inspection.
  3. 3. Same-Day Notification: If you receive a damaged item, you must inform us on the exact same day of delivery via WhatsApp or Customer Support.
  4. 4. 7-Day Return Window: The item must be shipped back to us within 7 days of delivery with all original price tags intact and attached.
  5. 5. Verification Before Refund: Refunds are only processed after we receive, inspect, and verify the damage on the returned parcel at our warehouse.
  6. 6. 7-Day Refund Credit: Once approved, your refund will be credited back to your original payment method within 7 business days.
  7. 7. Return Shipping Charges: Return shipping charges are non-refundable and will not be reimbursed.